9. Troubleshooting#
No LEDs are on upon power up
Make sure all connectors are properly attached.
Make sure the AC outlet works (the green LED on the MSIPS module should be on).
No connection to the robot’s web interface
Make sure EtherCAT mode has not been enabled. To switch the robot back to Ethernet TCP/IP mode, the simplest way is to do a network configuration reset (see below).
Make sure the router/switch works by checking the LEDs of the connection socket.
Make sure you are connected to the same network as the robot.
If you are using static IP addresses, make sure that the robot’s IP default address (192.168.0.100) does not conflict with any other device on the network. For example:
Robot: IP = 192.168.0.100, netmask = 255.255.255.0, gateway = 192.168.0.1Computer: IP = 192.168.0.101, netmask = 255.255.255.0, gateway = 192.168.0.1If you are using DHCP, make sure to verify the robot’s IP address via your router’s web interface.
Make sure you do not have a firewall preventing traffic on TCP ports 80, 10000, 10001, 10010, 10011, 10020, 10021. These ports are used by the MecaPortal for communicating with the robot.
Make sure the Ethernet cable is properly connected. The green Ethernet LED should pulse like on an RJ-45 connector when there is communication between the robot and the computer. If the green LED is not illuminated, detach and reconnect the Ethernet cable.
Robot fails to boot
Disconnect the MSIPS module from the AC outlet and wait for the green LED of the module to turn off. Then reconnect the MSIPS module and boot the robot.
Robot’s IP address forgotten
You can reset the robot’s Ethernet configuration (i.e., set the robot’s IP address to 192.168.0.100 and the communications mode to TCP/IP) by performing a network configuration reset.
Network configuration reset
Continuously pressing for about 10 s the button between the two Ethernet connectors on the robot’s base, once the robot is powered resets the robot’s IP address and the communication mode to Ethernet TCP/IP. When you press that button, the Power (green) LED will start blinking slowly. As soon as the network configuration reset is done (after about 10 s), the Power (green), Status (yellow) and Error (red) LEDs will start flashing quickly in a sequence (two quick flashes each) and you can release the button.
Factory reset
Continuously pressing the button on the robot’s base during boot-up for about 45 s will reset all configuration parameters (including the network ones) to their defaults, as well erase all robot programs. This factory reset will not erase the robot logs and the mastering parameters, or re-install the original firmware. During the procedure, there will be different sequences of LEDs flashing and blinking:
The first 5 s of pressing the button, the three LEDs (Power, Status and Error) will blink slowly, then they will start blinking faster for another 10 s. This is the boot-up sequence in safe mode.
Next, it is the network configuration reset that will take place and, as explained earlier, the Power LED only will start blinking slowly for about 10 s, and then the three LEDs will start blinking in a sequence for about 5 s. Keep pressing the button on the robot base.
Then, the Power LED only will start blinking, but faster than before (indicating that factory reset it about to be performed), for about 15 s. Finally the three LEDs will start blinking fast in a sequence. You can now release the button.
Storing the robot in its shipping box
To put the MCS500 back into the foam insert of its original shipping box, click the
button in the jogging panel of the MecaPortal and select “Shipping
position” or simply send the command MoveJoints. Recall
that you must not force the brakes on the spline shaft.
Warning
Never disassemble the robot. If the robot appears damaged, stop using it immediately and contact us.
Note
If you are unable to solve your technical problem, do not hesitate to contact our technical support team by creating a ticket at support.mecademic.com.