9. Troubleshooting#

No LEDs are on upon power up

  • Make sure all connectors are properly attached.

  • Make sure the AC outlet works (the green LED on the PS200 module should be on).

No connection to the robot’s web interface

  • Make sure EtherCAT mode has not been enabled. To switch the robot back to Ethernet TCP/IP mode, the simplest way is to do a network configuration reset (see below).

  • Make sure the router/switch works by checking the LEDs of the connection socket.

  • Make sure you are connected to the same network as the robot.

  • If you are using static IP addresses, make sure that the robot’s IP default address (192.168.0.100) does not conflict with any other device on the network. For example:

      Robot: IP = 192.168.0.100, netmask = 255.255.255.0, gateway = 192.168.0.1
      Computer: IP = 192.168.0.101, netmask = 255.255.255.0, gateway = 192.168.0.1

  • If you are using DHCP, make sure to verify the robot’s IP address via your router’s web interface.

  • Make sure you do not have a firewall preventing traffic on TCP ports 80, 10000, 10001, 10010, 10011, 10020, 10021. These ports are used by the MecaPortal for communicating with the robot.

  • Make sure the Ethernet cable is properly connected. The green Ethernet LED should pulse like on an RJ-45 connector when there is communication between the robot and the computer. If the green LED is not illuminated, detach and reconnect the Ethernet cable.

Robot fails to boot

  • Disconnect the PS200 module from the AC outlet and wait for the green LED of the module to turn off. Then reconnect the module and boot the robot.

Robot’s IP address forgotten

  • You can reset the robot’s Ethernet configuration (i.e., set the robot’s IP address to 192.168.0.100 and the communications mode to TCP/IP) by performing a network configuration reset.

9.1. Network configuration reset#

Purpose: reset robot’s network configuration to defaults (IP address 192.168.0.100 and EtherCAT mode disabled).

Procedure

  • Power off the robot;

  • On the Meca500 R4, activate the E-Stop function for safety reasons.

  • Press the Power button on the robot base while powering on the robot and keep button pressed for about 40 seconds until the red and yellow LEDs on the robot base start to blink sequentially;

  • The robot’s IP address will be reset to 192.168.0.100 and EtherCAT mode will be disabled.

9.2. Factory reset#

On the Meca500, it is not possible to perform a factory reset, initializing all persistent configuration data and erasing all user programs.

9.3. Storing the robot in its shipping box#

  • To put the Meca500 back into the foam insert of its original shipping box, send the command MoveJoints(0,-60,60,0,0,0). Recall that you must not force the brakes on joints 1, 2, and 3.

Warning

Never disassemble the robot. The robot requires no maintenance, and if you think it is damaged, stop using it immediately and contact us.

Note

If you are unable to solve your technical problem, do not hesitate to contact our technical support team by creating a ticket at support.mecademic.com.