8. Troubleshooting#

8.1. Log files#

From the MecaPortal, you can download three different log files that record state changes, commands sent, responses received, and other data, as described below:

  • User log: A simplified log containing user-friendly traces of major events (e.g., robot activation, movement, E-Stop activation).

  • Robot log: A more detailed version of the user log, intended primarily for the support team.

  • Detailed event log: This file mirrors the content of the event log panel in the MecaPortal when in detailed mode, i.e., when all of the options are selected in the event log panel settings menu, ../_images/settings.svg.

Robot log files are stored on the robot’s disk. The user log is also saved on the disk, except for the Meca500 robot, where it is volatile. When a log file exceeds 10 MB, a new file is created, and older files are moved to the backup (see next subsection). As a result, some log files may contain only a few lines of data, in which case you may need to check the robot’s backup.

The detailed event log is volatile and not saved, meaning it will be lost after a robot reboot. It is also a buffer, storing only the most recent data.

You can enable additional details in the user and robot logs using the commands LogTrace and LogUserCommands.

Finally, the user and robot log files can be downloaded from the Log files tab of the configuration menu, ../_images/burger.svg, in the MecaPortal. The detailed event log can be downloaded by clicking the ../_images/download-file.svg icon in the event log panel of the MecaPortal.

8.2. Backup files#

The full backup of the robot is a TAR archive file that contains the complete robot configuration, the latest user and robot log files, and their archived versions, the user programs, as well as the robot signature file (if the robot was calibrated). You can download the full backup from the “Log files” tab of the configuration menu in the MecaPortal by clicking on “Get all log and configuration files” with your primary mouse button.

Alternatively, to download a smaller backup file without the archived user and robot logs, click on “Get all log and configuration files” with your secondary mouse button.